One of the biggest questions pertaining to the PPP loans was, ‘If forgiven, will these loans be counted as income?’

You're not the only one confused about what this means...

Within weeks of the government announcing the PPP loans, millions of these loans were processed with hundreds of billions of dollars consequently being distributed across the US.

"The scheme of PPP Loans."

Changes to the lives of accountants were not just limited to having to work from home and reconsider our use of office space.

It was not only the working environment of organizations such as the IRS that experienced severe disruption in the midst of the pandemic.

Why the tax profession needs help.

During COVID, there was an unprecedented boom in unemployment. Millions were laid off in California alone, leaving our state’s severely understaffed unemployment offices totally overrun. They did not have the facilities, nor the means in many cases, to answer the panicked questions that were pouring in by the boatload. This left many confused, newly unemployed people taking the next logical step (at least in their minds) to getting answers. As we exist and work in the financial world and these issues were monetary, millions turned to their accountants seeking guidance. However, accountants are not trained in the field of unemployment assistance and thus do not know how to file unemployment claims. Therefore, we were faced with another tidal wave of questions for which we had no answers. And yet, it did not end there. Our clients sought to provide help to their friends who would usually file their own taxes. As they could no longer get through to the IRS, clients of ours offered to forward any questions to us their accountants. The same occurred in situations where children had been unable to get in contact with their own accountants and so their parents brought another set of questions to us. Much like the California unemployment offices, we were continually inundated with sets of questions that we really did not have the time nor the resources to provide answers to. Furthermore, these questions were not only external, as the tax season had been extended to July 15, accountants within our own firm and others began to present their bosses with inquiries relating to the hard earned vacation that they would usually take at the end of April. Rightfully so, this vacation period is eagerly anticipated every year and now it was becoming clear that it would not proceed as usual. Employees wanted to know if they should bother making plans, whether their bosses would grant them time off and if it would even be possible to travel. The questions did not stop and yet, there was so much more to come.

Amidst the chaos that was COVID, just like all other offices and sectors across the US, the Internal Revenue Service (IRS) was forced to close their doors and send employees to work from home. At this time, they cited that they would return to an in-person system of work when it was safe to do so. Consequently, the organization had to make significant changes to every aspect of their operations. This was especially awkward and burdensome for us as accountants due to the fact that it fell right in the middle of tax filing season. All of the IRS submission processing centers were forced to close and as such the organization stopped taking paper tax returns. And so, who did those millions throughout the US who did not know where to send their returns call … Their Accountants! The IRS closed down their taxpayer assistance lines leaving citizens unable to call the IRS and ask questions about their taxes. And so, who did these millions with questions call … Their Accountants! During this time period, the IRS accrued in excess of sixteen-million paper tax returns which needed to be filed. Conversely, their in-person workforce dropped from eighty-one thousand to a measly three thousand. This number would go on to drop as low as one thousand employees who were working full weeks in the office. Whilst the remaining eighty thousand employees were still working, this was from home, without the necessary resources, all whilst home-schooling their children (something that most everyone is unqualified to do). The chaos and confusion that ensued had to go somewhere and the next logical place for clients to try and get answers was (you guessed it) from their accountants. During this time, my clients were calling me so fast that I could barely hang-up my phone before it would ring again. This was an image that was mirrored across the accountancy profession.